Privacy Policy

Effective Date: 3 May 2025

Last Updated: 17 May 2025

Beyondecho Pte. Ltd. ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and share your information when you use the BeyondEcho mobile application ("App").

By using the App, you agree to the terms outlined in this Privacy Policy.


1. Information We Collect

We may collect the following categories of data:

a. Personal Information

  • Name and email address (provided during account registration or support requests)


b. Device and Technical Information

  • Device identifiers (e.g., Advertising ID, Android ID, IMEI, MAC address)
  • IP address, operating system version, device model, network information
  • Log data including crash reports and diagnostics


c. App Usage Data

  • Session duration, access times, feature usage (excluding chat content)



2. Use of Information

We use your information to:

  • Provide and maintain app functionality
  • Improve app features and stability
  • Analyze usage trends and user behavior
  • Communicate important updates and responses
  • Prevent fraud, abuse, or policy violations


3. Sharing of Information

We do not sell or rent your personal information. We may share data under these circumstances:

Third-Party Services

We rely on trusted third-party service providers to deliver and enhance our app features. These services may collect or process user data according to their respective privacy policies:

  • Supabase – Used as our backend service provider for user authentication, database storage, and app functionality. Data such as user identifiers, login credentials, and usage records may be processed through Supabase. https://supabase.com/privacy
  • Amazon Web Services (AWS) – Used for hosting, data storage, and media file handling. AWS may temporarily process technical data such as IP addresses or logs to ensure infrastructure performance and reliability. https://aws.amazon.com/privacy
  • Airwallex – Used to process secure payment transactions. These services may collect user information including name, email, billing address, and device information to prevent fraud and complete financial transactions. https://www.airwallex.com/legal/privacy-policy


All third-party services used comply with their own privacy policies.


4. Third-Party Services

We may use the following third-party SDKs or services:

  • Supabase – Used as our backend service provider for user authentication, database storage, and app functionality. Data such as user identifiers, login credentials, and usage records may be processed through Supabase. https://supabase.com/privacy
  • Amazon Web Services (AWS) – Used for hosting, data storage, and media file handling. AWS may temporarily process technical data such as IP addresses or logs to ensure infrastructure performance and reliability. https://aws.amazon.com/privacy
  • Airwallex – Used to process secure payment transactions. These services may collect user information including name, email, billing address, and device information to prevent fraud and complete financial transactions. https://www.airwallex.com/legal/privacy-policy


These providers may collect and process data as described in their privacy policies.


5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information, including:

  • Encryption of data in transit and at rest (where applicable)
  • Restricted access controls to sensitive systems



6. International Data Transfers

Your information may be stored or processed in countries outside your own. We ensure that such transfers comply with applicable data protection laws.


7. Your Rights

You may:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Withdraw consent and stop using the app


To exercise these rights, contact:
Email: info@beyond-echo.ai


8. Retention

We retain your information only as long as necessary to fulfill the purposes outlined above, unless a longer period is required by law.


9. Children's Privacy

This app is intended for users aged 18 and above . We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us immediately.


10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified within the App or via email.


11. Contact Us

For questions or concerns:
Email: info@beyond-echo.ai